Refunds & Returns

At Trenzuno, customer satisfaction is important to us. This policy explains our rules for returns and refunds.

7-Day Return Policy

We offer a 7-day return window from the date you receive your order.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

If 7 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale or non-refundable

  • Gift cards

  • Personal care items (if applicable)

  • Items damaged due to misuse or normal wear and tear

Return Process

To initiate a return:

  1. Email us at trenzunogloballlc@gmail.com within 7 days of delivery

  2. Include your order number and reason for return

  3. If approved, you will receive return instructions

Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Original shipping fees are non-refundable, unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at trenzunogloballlc@gmail.com within 7 days of delivery.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank or payment provider

  • Contact your card issuer (processing times may vary)

  • If the issue persists, email us at trenzunogloballlc@gmail.com

Contact Information

For questions about refunds or returns, contact us:

Trenzuno Global LLC
30 N Gould St Ste R Sheridan, WY 82801 United States