Return and Refunds
At Trenzuno, we want you to have a positive shopping experience. If there is a problem with your order or you need to return an eligible product, we are here to help.
This Return & Refund Policy explains the conditions and process for returns, exchanges, refunds, and order-related issues.
1. Return Window
You may request a return within 30 days of receiving your order, unless a different return period is specifically stated on the product page.
To be eligible for a return, the item generally must be:
- Unused and in its original condition
- In its original packaging, where applicable
- Complete with all accessories, manuals, tags, or other included materials
- Purchased directly through Trenzuno.com
Some products may be subject to different return conditions because of their nature.
2. How to Request a Return
Before sending any product back, please contact us at:
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or other information if the product is damaged, defective, or incorrect
We will review your request and provide return instructions if your request is eligible.
Please do not send products back to the business address listed on this website unless our customer service team specifically instructs you to do so.
3. Damaged, Defective, or Incorrect Items
If you receive a product that arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and clear photos of:
- The product
- Any visible damage or defect
- The packaging, where applicable
- The shipping label, where applicable
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
4. Products That May Not Be Eligible for Return
Some products may not be eligible for return due to their nature, hygiene requirements, safety considerations, personalization, or applicable laws.
Examples may include:
- Personalized or customized products
- Products that cannot be returned for hygiene or health reasons once opened
- Perishable products
- Digital products or downloads
- Gift cards
- Products clearly identified as final sale
- Items that have been used, damaged, altered, or are missing components
Return eligibility may vary by product. Please review the product description and any specific return information before purchasing.
5. Change of Mind
If you simply change your mind about a purchase, the product must generally meet the return conditions described in this policy.
Unless the item is defective, damaged, incorrect, or otherwise covered by an applicable consumer protection law, return shipping costs may be the responsibility of the customer.
6. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Your payment provider or financial institution may require additional processing time before the refunded amount appears in your account.
7. Partial Refunds
In certain circumstances, a partial refund may be issued where permitted, including when an eligible item is returned with missing components, accessories, packaging, or other included materials.
Any applicable deductions will be communicated during the return review process.
8. Return Shipping Costs
Unless the return is due to an error on our part, such as receiving an incorrect or defective product, the customer may be responsible for return shipping costs.
If Trenzuno provides a prepaid return label in an eligible situation, the applicable return instructions will be provided by our customer service team.
9. Exchanges
Where available, exchanges may be offered for eligible products.
If an exchange is not available, we may provide another appropriate resolution, such as a refund, depending on the circumstances.
10. Refunds for Cancelled Orders
If you request cancellation before your order has been processed or shipped, we will make reasonable efforts to accommodate your request.
If the order has already been processed or shipped, cancellation may no longer be possible and you may need to follow the return process described in this policy.
11. Missing or Lost Packages
If your order has not arrived, please check the tracking information first.
If tracking indicates that your package was delivered but you cannot locate it, please check with household members, neighbors, building management, or the delivery location.
If you still need assistance, contact us with your order number and tracking information.
We will review the situation and assist where reasonably possible.
12. Fraudulent or Abusive Returns
We reserve the right to investigate and refuse returns or refunds where there is evidence of fraud, abuse, repeated misuse of the return process, or violation of this policy, subject to applicable law.
13. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies that you may have under applicable consumer protection laws.
Where applicable law provides you with rights that are more favorable than the terms of this policy, those legal rights will continue to apply.
14. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.
Any updates will be posted on this page with a revised "Last Updated" date.
15. Contact Us
If you have questions about a return, refund, exchange, damaged product, or order issue, please contact us.
Trenzuno Global LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: globaltrenzuno@gmail.com
Website: Trenzuno.com
When contacting us about an order, please include your order number whenever possible.
Trenzuno
Everything You Want. All in One Place.